Terms & Conditions

Welcome to Aero Balls.

These Terms & Conditions govern your access to and use of the Aero Balls website and your purchase of products through our online platform.

By accessing our website or placing an order, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the website or place an order.

Aero Balls is a sports-product brand offering cricket balls and related sports products for recreational and sporting use.

Website: https://www.aeroballs.in

• ▸Business/Brand Name: Aero Balls
• ▸Business Type: Proprietorship
• ▸Email: aeroballsfounders@gmail.com
• ▸Phone/WhatsApp: +91 99621 90928

Business Address:
Plot No. 5, S4, Sainath Apartments,
Natesan Nagar, 1st Main Road, 2nd Cross Street,
Virugambakkam, Chennai – 600092, Tamil Nadu, India.

Customers may use the Aero Balls website for lawful purposes, including:

• ▸Browsing products
• ▸Learning about Aero Balls
• ▸Placing legitimate orders
• ▸Contacting customer support
• ▸Tracking eligible orders

Customers must not use the website for fraudulent, unlawful or abusive purposes.

Aero Balls makes reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on the website are accurate.

However:

• ▸Colours may vary depending on the customer's screen.
• ▸Product packaging may change.
• ▸Product designs may be updated.
• ▸Specifications may change where product improvements are made.
• ▸Product availability may change without prior notice.

Products should be used for their intended sporting and recreational purposes.

Customers are responsible for using products appropriately and safely according to the nature of the product and playing environment.

Prices displayed on the website may be changed from time to time.

The applicable product price will generally be the price displayed at the time the customer places the order, subject to successful payment and order confirmation.

Applicable shipping charges and other applicable charges will be displayed during the purchasing process.

Placing an order constitutes a request to purchase the selected product(s).

An order becomes confirmed after successful payment and order confirmation by Aero Balls.

Aero Balls reserves the right to cancel or refuse an order in circumstances including:

• ▸Product unavailability
• ▸Pricing or listing errors
• ▸Payment issues
• ▸Incorrect customer information
• ▸Suspected fraudulent activity
• ▸Technical errors
• ▸Other legitimate operational reasons.

If an order is cancelled after successful payment, an eligible refund will be processed.

Payments may be processed through third-party payment service providers, including Razorpay.

Aero Balls does not directly store complete card or banking credentials submitted through the payment gateway.

Customers are responsible for providing accurate payment information.

Orders are generally processed within 1–2 business days and delivered approximately 2–7 business days after dispatch, subject to destination and courier operations.

For complete information, please refer to our Shipping & Delivery Policy.

Customers may request cancellation before an order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Eligible cancellations will be handled according to the Aero Balls Refund Policy.

Returns are governed by the Aero Balls Return Policy.

Generally, eligible returns must be reported within 3 days of delivery, subject to the conditions specified in the Return Policy.

Refunds are governed by the Aero Balls Refund Policy.

Approved refunds will generally be initiated to the original payment method.

Customers agree to:

• ▸Provide accurate personal and delivery information.
• ▸Provide a valid phone number and email address.
• ▸Use the products appropriately.
• ▸Follow the return and refund procedures.
• ▸Provide truthful information when contacting customer support.
• ▸Not misuse the website or its services.

Aero Balls reserves the right to review, hold or cancel orders where there are reasonable grounds to suspect fraudulent, unauthorized or abusive activity.

Where appropriate, information may be shared with payment providers, courier partners or competent authorities in accordance with applicable law.

The Aero Balls name, logo, trademarks, product images, website design, graphics, text, videos and other original content are owned by or licensed to Aero Balls unless otherwise stated.

No content from the website may be copied, reproduced, distributed or commercially used without prior written permission.

The website may use third-party services including:

• ▸Payment gateways
• ▸Courier and logistics providers
• ▸Website hosting services
• ▸Analytics services
• ▸Communication services
• ▸Other technology/service providers.

Third-party services may have their own terms and privacy policies.

Customer information is handled in accordance with the Aero Balls Privacy Policy.

The Privacy Policy explains what information may be collected, how it may be used, and how it may be handled.

Aero Balls aims to maintain website availability but does not guarantee that the website will always be uninterrupted, error-free or available.

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, network failures or other circumstances.

Aero Balls will make reasonable efforts to provide products and services as described on the website.

However, Aero Balls shall not be responsible for delays, interruptions or failures caused by circumstances beyond its reasonable control, including courier delays, technical failures, natural events, transportation disruptions or other external circumstances.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights that cannot legally be excluded or restricted under applicable law.

Aero Balls may update these Terms & Conditions from time to time.

The latest version will be published on the website with the applicable effective date.

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable law, disputes relating to these Terms & Conditions or purchases made through the website shall be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu.