Shipping & Delivery Policy

This Shipping & Delivery Policy explains how Aero Balls processes, dispatches and delivers orders placed through our website.

Aero Balls currently serves customers within India through third-party courier and logistics service providers.

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Orders may take longer to process during:

• ▸Weekends
• ▸Public holidays
• ▸Promotional periods
• ▸High-volume order periods
• ▸Stock verification
• ▸Unforeseen operational circumstances

Aero Balls may use third-party courier and logistics providers including:

• ▸DTDC
• ▸Franch Express
• ▸Other suitable logistics partners, depending on destination and availability.

Applicable shipping charges, if any, will be displayed during the order/checkout process.

Shipping charges may vary based on:

• ▸Delivery location
• ▸Order weight
• ▸Package dimensions
• ▸Courier service
• ▸Promotional offers
• ▸Other logistics considerations.

After dispatch, orders generally take approximately 2–7 business days for delivery, depending on the destination and courier service.

The delivery timeline is an estimate and is not a guaranteed delivery date.

Remote locations and certain serviceable areas may require additional time.

Once an order has been dispatched, Aero Balls may provide the customer with the applicable tracking/AWB information.

Customers can use the tracking information to monitor the shipment through the relevant courier service.

Customers are responsible for providing complete and accurate delivery information, including:

• ▸Name
• ▸Address
• ▸City
• ▸State
• ▸Pincode
• ▸Contact number

Aero Balls is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

The courier partner may make delivery attempts according to its operational procedures.

Customers should ensure that someone is available to receive the shipment and that their phone number remains reachable.

If an order is returned to Aero Balls because of:

• ▸Incorrect address
• ▸Customer unavailability
• ▸Incorrect phone number
• ▸Customer refusal
• ▸Failure to accept delivery
• ▸Other delivery-related circumstances,

the customer should contact Aero Balls.

Depending on the circumstances, Aero Balls may offer re-dispatch subject to applicable shipping charges or another appropriate resolution.

If a shipment appears to be lost, Aero Balls will coordinate with the applicable courier partner and investigate the shipment status.

If the shipment is officially confirmed as lost and cannot be recovered, Aero Balls may provide a replacement or eligible refund.

Customers should contact Aero Balls within 48 hours of delivery if the product is received damaged.

Customers should provide photographs of the package and product and any other information required to investigate the issue.

Aero Balls aims to dispatch orders within the stated processing period.

However, delivery is performed by third-party logistics providers, and delays may occur because of circumstances outside Aero Balls' reasonable control, including:

• ▸Weather conditions
• ▸Transportation disruptions
• ▸Public holidays
• ▸Courier operational issues
• ▸Natural events
• ▸Address-related issues
• ▸Remote-area delivery
• ▸Other unforeseen circumstances.

Aero Balls currently provides shipping within India.

International shipping is not currently available unless specifically communicated by Aero Balls.