Return Policy

This Return Policy explains the conditions under which products purchased from Aero Balls may be returned.

We aim to ensure that customers receive the correct products in satisfactory condition.

Eligible return requests must generally be submitted within 3 days from the date of delivery.

Customers should contact Aero Balls before sending any product back.

Products should not be returned without receiving return instructions from Aero Balls.

Returns may be accepted in the following circumstances:

• ▸Incorrect product received.
• ▸Product damaged during transportation.
• ▸Verified manufacturing defect.
• ▸Other exceptional circumstances approved by Aero Balls.

Aero Balls does not generally accept returns solely because a customer has changed their mind after purchasing a product.

This does not affect legitimate claims involving incorrect, damaged or defective products.

Where applicable, returned products should:

• ▸Be in the condition in which they were received.
• ▸Not have been intentionally damaged.
• ▸Not have been modified or altered.
• ▸Be accompanied by the original packaging where reasonably available.
• ▸Be accompanied by the relevant order/invoice details.

Products that have been damaged through misuse or improper handling may not qualify for return.

Customers receiving a damaged product should contact Aero Balls within 48 hours of delivery.

Customers should provide photographs of:

• ▸The product
• ▸Outer packaging
• ▸Shipping label, where available

A video may also be requested where necessary.

After verification, Aero Balls may arrange a replacement or refund.

If the wrong product has been delivered, customers should contact Aero Balls within 48 hours of delivery.

After verification, Aero Balls may arrange delivery of the correct product or provide an eligible refund.

Manufacturing defect claims should generally be reported within 3 days of delivery.

Aero Balls may request photographs, videos or the physical product for inspection before approving a return, replacement or refund.

For returns caused by an error attributable to Aero Balls, such as a wrong product being supplied or a verified product defect/damage, Aero Balls may bear the applicable return shipping cost.

For other approved exceptional returns, the customer may be responsible for return shipping.

Customers must contact Aero Balls and receive confirmation before returning a product.

Once the return is approved, Aero Balls will provide the applicable return instructions and return address.

Returned products may be inspected after receipt.

If the product does not meet the applicable return conditions, Aero Balls may reject the return request and communicate the reason to the customer.

Where applicable, Aero Balls may offer a replacement instead of a refund.

Replacement availability depends on stock availability.

If the replacement is unavailable, an eligible refund may be offered.

Aero Balls - Return Address

Plot No. 5, S4, Sainath Apartments,
Natesan Nagar, 1st Main Road, 2nd Cross Street,
Virugambakkam, Chennai – 600092, Tamil Nadu, India.

Customers should not send products to this address without receiving return instructions from Aero Balls.