Customer Policy
Refund & Return Policy
Please read our return, replacement, and refund policy carefully before making a purchase.
Return & Replacement Policy
- ▸Returns or replacements are applicable only if the product is delivered in a damaged condition.
- ▸Customers must report the issue within 24 hours of delivery with clear images/videos as proof.
- ▸Requests made after 24 hours will not be considered.
- ▸Products that are not damaged at the time of delivery are not eligible for return or replacement.
Performance & Usage Disclaimer
Aero balls are designed for turf cricket usage and optimized for:
- • Natural swing
- • Tennis ball-like feel & bounce
However, please note:
- ▸Performance may vary based on playing surface, weather conditions, and usage style.
- ▸Normal wear and tear (surface marks, fading, minor cuts) is expected and not covered under any policy.
No Warranty Policy
- ▸Aero balls do not come with any warranty.
- ▸As a high-usage sports product, durability depends on playing intensity and conditions.
- ▸We do not offer replacements for used balls under any circumstances.
Bulk Orders (Turf Partners & Tournaments)
- ▸All bulk orders are final and non-returnable.
- ▸Any issues must be reported within 24 hours of delivery.
Quality Assurance
- ▸Every batch is checked for consistency, weight, and performance standards before dispatch.
- ▸Any claims will be reviewed internally, and the final decision rests with our quality team.
Support & Claims
For support or to report an issue, please contact us:
Phone / WhatsApp: +91 9962190928
Email: aeroballsfounders@gmail.com
When reaching out, please share:
- ✓Order details
- ✓Clear images/videos of the issue
- ✓Description of the issue
Important Note
We strive to provide the best quality cricket balls to our customers. However, as a sports product, the performance and durability of Aero Balls depend on various factors including playing surface, weather conditions, and usage patterns. We appreciate your understanding and support in our commitment to quality cricket equipment.