Refund Policy

This Refund Policy describes the circumstances under which customers may request and receive a refund for products purchased from Aero Balls through our website.

Aero Balls aims to provide customers with genuine products and a transparent purchasing experience. Refunds are processed in accordance with the terms and conditions described below.

By placing an order through our website, you acknowledge and agree to this Refund Policy.

A refund may be provided in the following circumstances:

• ▸An eligible order is cancelled before dispatch.
• ▸The customer receives an incorrect product.
• ▸The product is received damaged and the claim is verified.
• ▸A manufacturing defect is identified and the claim is verified.
• ▸The shipment is confirmed as lost by the courier and cannot be successfully delivered.
• ▸A duplicate payment has been made and is verified by Aero Balls.
• ▸Payment has been successfully deducted but the order was not successfully created or confirmed.
• ▸Aero Balls otherwise determines that a refund is appropriate.

All refund requests are subject to verification.

Customers may request cancellation of an order before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. The customer may instead need to follow the applicable return procedure.

If an eligible cancellation is approved, the applicable amount will be refunded to the original payment method.

If a customer receives a damaged product, the customer should contact Aero Balls within 48 hours of delivery.

The customer may be required to provide:

• ▸Order number
• ▸Photographs of the product
• ▸Photographs of the packaging
• ▸A description of the issue
• ▸Additional information reasonably required by Aero Balls

A video of the package/product may also be requested where necessary.

After verification, Aero Balls may provide a replacement or refund depending on the circumstances.

If the customer receives a product different from the product ordered, the customer should contact Aero Balls within 48 hours of delivery.

After verification, Aero Balls may arrange:

• ▸Replacement with the correct product; or
• ▸A refund of the eligible amount.

If a customer believes that a product has a manufacturing defect, the customer should contact Aero Balls within 3 days of delivery with relevant photographs, videos or other supporting information.

The product may be examined or inspected before a replacement or refund is approved.

If a shipment is confirmed by the courier service as lost in transit and cannot be delivered, Aero Balls may provide:

• ▸A replacement shipment; or
• ▸A refund,

depending on product availability and the circumstances of the case.

If a customer accidentally makes multiple payments for the same order, the customer should contact Aero Balls with the relevant transaction details.

After verification, the duplicate payment may be refunded to the original payment method.

If money is successfully deducted from the customer's account but an order is not successfully created or confirmed, Aero Balls will verify the transaction.

Where the amount has been successfully received but the corresponding order was not created, the eligible amount will be refunded.

A refund may not be available where:

• ▸The product has been damaged due to misuse or improper handling by the customer.
• ▸The product has been modified or altered.
• ▸The product has been used beyond reasonable inspection of the product.
• ▸The customer has changed their mind after purchasing/using the product.
• ▸The claim is made after the applicable reporting period.
• ▸The issue resulted from incorrect information provided by the customer.
• ▸The customer fails to follow the return or refund procedure.

Customers should contact Aero Balls at:

• ▸Email: aeroballsfounders@gmail.com
• ▸Phone/WhatsApp: +91 99621 90928

The customer should provide:

• ▸Full name
• ▸Order number
• ▸Registered phone/email
• ▸Reason for refund
• ▸Relevant photographs/videos
• ▸Payment or transaction details, where applicable

Aero Balls will review the request and communicate the outcome.

Once a refund is approved, Aero Balls will generally initiate the refund within 2–3 business days.

The time taken for the refunded amount to appear in the customer's bank account, card or payment account may depend on the payment gateway, bank, card issuer or other financial institution.

Customers should allow an additional 5–7 business days, or the timeline communicated by the applicable payment provider, for the refund to reflect.

Refunds will generally be processed to the original payment method used for the transaction, wherever technically possible.

Shipping charges may be refunded where the issue is attributable to Aero Balls, such as an incorrect product being supplied or a verified damaged product.

Shipping charges may otherwise be non-refundable.

Aero Balls reserves the right to modify this Refund Policy from time to time.

The updated policy will be published on the Aero Balls website with the revised effective date.