Privacy Policy

At Aero Balls, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or place an order with us. By using our services, you agree to the practices described in this policy.

We may collect the following types of information:

• ▸Personal Information: Name, phone number, email address, shipping address, and billing information when you place an order.
• ▸Payment Information: Transaction details processed securely through Razorpay payment gateway.
• ▸Usage Data: Information about how you interact with our website, including browsing patterns and preferences.
• ▸Communication Data: Any correspondence you have with us via email, phone, or WhatsApp.

How We Use Your Information

We use your information for the following purposes:

• ▸To process and fulfill your orders
• ▸To communicate with you about your orders and inquiries
• ▸To provide customer support and respond to your questions
• ▸To send order updates and delivery notifications
• ▸To improve our products and services based on your feedback
• ▸To comply with legal obligations

We implement appropriate security measures to protect your personal information:

• ▸Secure Payments: All payment transactions are processed through Razorpay, a secure payment gateway that complies with PCI-DSS standards.
• ▸Data Encryption: We use industry-standard encryption to protect data transmission.
• ▸Access Control: Access to personal data is restricted to authorized personnel only.

Third-Party Services

We may share your information with trusted third parties for:

• ▸Payment Processing: Razorpay processes all payment transactions securely.
• ▸Order Fulfillment: Courier partners for delivery of your orders.
• ▸Database: Supabase for order management and customer data storage.

These third parties are obligated to maintain the confidentiality of your information and are restricted from using it for any other purpose.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order information is retained for accounting and warranty purposes. You may request deletion of your data at any time by contacting us.

Your Rights

You have the following rights regarding your personal information:

• ▸Access: Request a copy of the personal information we hold about you.
• ▸Correction: Request correction of inaccurate or incomplete data.
• ▸Deletion: Request deletion of your personal information.
• ▸Objection: Object to the processing of your personal information.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and improve our services. You can choose to accept or decline cookies through your browser settings. Declining cookies may affect your ability to use certain features of our website.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child without parental consent, please contact us immediately, and we will take steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.